1. Introduction

Welcome to Jay Ranjeet Travels (“we,” “our,” or “the company”). By accessing our website or booking our services, you (“you,” “customer,” or “user”) agree to be bound by the following Terms & Conditions. Please read them carefully before making any booking.

2. Booking & Payment

• All bookings are confirmed only after successful payment.

• The rates displayed on our website include per-km charges and package rates. We follow a “No Hidden Charges” policy.

• Payments can be made online (UPI, wallets, net banking, etc.) or in cash/card as available at the time of booking.

3. Cancellation & Modifications

• Customers can cancel or modify bookings by contacting us via our website or customer support.

• Cancellations may require prior notice; late cancellations may attract applicable charges.

• Any refund (if applicable) will be processed according to the cancellation policy shared during booking confirmation.

4. Rights of the Service Provider

• We reserve the right to cancel or modify a booking due to unavoidable circumstances such as vehicle breakdown, driver unavailability, or safety concerns. In such cases, we will provide a full refund or an alternate arrangement.

• We reserve the right to refuse service to any customer who violates our Terms or engages in unsafe or inappropriate behavior.

5. Customer Responsibilities

• Customers must provide accurate details such as pickup location, contact number, and passenger information.

• We are not responsible for delays caused by incorrect information provided by the customer.

• Passengers must follow safety rules inside the vehicle, including the use of seat belts and adherence to traffic regulations.

6. Liability & Insurance

• All our vehicles and drivers are insured as per legal requirements.

• Jay Ranjeet Travels is not liable for personal belongings, third-party damages, or injuries unless caused by proven negligence on our part.

• Customers are encouraged to maintain personal travel insurance for additional safety.

7. Privacy & Data Protection

• Customer details (such as name, phone number, pickup/drop location) are securely stored and used only for service-related purposes.

• Data may be shared with third-party providers (e.g., payment gateways, map services) only to complete the booking process.

8. Force Majeure

• We are not responsible for delays or cancellations due to circumstances beyond our control, including natural disasters, strikes, traffic jams, or government restrictions.

9. Intellectual Property

• All content on this website, including logos, images, text, and branding, is the property of Jay Ranjeet Travels. Unauthorized use is strictly prohibited.

• Content is provided for personal and non-commercial use only.

10. Governing Law & Jurisdiction

• These Terms & Conditions are governed by the laws of India.

• Any disputes will fall under the exclusive jurisdiction of the courts in Indore, Madhya Pradesh.

11. Updates to Terms

• We may update or revise these Terms & Conditions from time to time.

• The latest version will always be available on our website, and continued use of our services means acceptance of the updated terms.